| COURSE TITLE |
DELEGATION: THE MAGIC OF INVOLVEMENT |
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| OVERVIEW |
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Most people know that delegation is a valuable management skill that provides a win-win situation for all parties, however a large number of people are hesitant to delegate. Many feel that it may diminish their authority, they may lose control or fear others doing a task better; other “potential delegators” think it takes too much time, or that they can do the task better themselves, or perhaps don’t want to appear too bossy or are unsure of what to delegate when and to whom. Delegation is one of the hardest skills for a manager to master; however, this skill can be learned. This workshop will unlock the secrets of effective delegation so that you as a manager/leader can achieve more, so that your staff can develop new skills and heighten their involvement in business operations, and the organization can maximize its efficiency, flexibility and productivity. In this workshop you will explore many of the facets of delegation: when to delegate, and who to delegate to. We will also look at the delegation process step by step, to see where the pitfalls lie, and what we can do about getting around them.
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| LEARNING OBJECTIVES |
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At the conclusion of this workshop, participants will be able to:
- Clearly identify how delegation fits into your job and how it can make you more successful
- Identify opportunities within the scope of your authority for delegating effectively to others
- Identify the criteria for fair and responsible delegation to all employees
- Develop a technique for defining expectations
- Recognize common delegation pitfalls and how to avoid them
- Provide opportunities to test your delegation skills
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| COURSE OUTLINE |
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- Why Delegate?
- Advantages and disadvantages
- Self-assessment
- Defining Delegation
- Four Basic Steps to Delegation
- Five Levels of Delegation
- Degrees of Delegation
- When and How to Share the Load
- When to Delegate
- Prepare
- What tasks?
- Assessing your delegation
- Picking the Right Person
- The Delegation Meeting
- Communication
- Context / relevance
- Understanding
- Performance standards
- Authority
- Support
- Commitment
- Rewards / recognition
- Levels of Authority
- Giving Instructions
- Communication Skills for an Effective Delegator
- Check for Understanding
- Uncover Concerns
- Monitoring Delegation
- Giving Feedback
- Criteria for useful feedback
- Becoming a Good Delegator
- Delegation checklist
- Identifying delegation problems
- Delegation Action Plan
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| METHODOLOGY |
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- Large
group discussions
- Individual
work and reflection
- Small
group discussion, exercises and activities
- Case
studies / Panel discussions
- Simulations
/ Role-plays
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| WHO SHOULD ATTEND |
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- Current Team Leaders, Supervisors, Managers
- New / Aspiring Team Leaders, Supervisors, Managers
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| PRE-REQUISITES |
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| DURATION |
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| CLASS SIZE |
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