COURSE TITLE
INTERPERSONAL SKILLS FOR TODAY'S BUSINESS PROFESSIONAL
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OVERVIEW  

The biggest influence on job satisfaction is our relationship with others. Having the skills to interact positively with our co-workers and boss enables the development of effective working relationships and leads to productive business outcomes. This workshop will help you to develop critical interpersonal skills that will pave the way to the achievement of personal, team and organizational objectives.

LEARNING OBJECTIVES  
  • Understand the importance of professional presence on the job.
  • Learn how to self-manage to become more effective and efficient.
  • Improve your ability to plan, prioritize and solve problems effectively.
  • Understand how to unleash your creativity, and how to get these ideas across successfully.
  • Improve your communications skills – listening, questioning and being more assertive.
  • Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.
COURSE OUTLINE  

Day One

  1. Introduction and Course Overview
  2. Personal Best, Professional Best
  3. Making a Good Impression
  4. Distorted Thinking
  5. Steps to Feeling Good
  6. Assertiveness
    • What is assertiveness?
    • The assertiveness model
    • Dealing with tough issues
  7. Communication
  8. Asking and Listening
    • Open Questions
    • Closed Questions
    • Clarifying Questions
    • Active Listening
  9. Non-Verbal Messages
  10. Getting What Others Want

Day Two

  1. Self-Management
    • Self-Management
    • Time Management
    • Your Workspace
    • Being Proactive
  2. Setting Goals
    • SMART PPP
    • Personal Action Plan
  3. Working as a Team
  4. Difficult People
    • Defining Conflict
    • Blending
    • Redirecting
    • When Discussions Degenerate into Conflict
    • SOFTEN
  5. Saying No
  6. Writing
    • The Four C’s
    • Punctuation Pointers
    • Letters and Memos
  7. De-Stress Options You Can Use Right Now
METHODOLOGY  
  • Large group discussions
  • Individual work and reflection
  • Small group discussion and exercises
  • Individual exercises and practice sessions
  • Lecturettes
  • Case Studies
WHO SHOULD ATTEND  
  • Support personnel and other employees who work on a team or who regularly interact with others
PRE-REQUISITES

 
  • Completed pre-assignment
DURATION  
  • 2 Days
CLASS SIZE  
  • .6 – 10