COURSE TITLE

MANAGING PEOPLE
FROM A HUMAN PERSPECTIVE

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OVERVIEW  

This course is designed for supervisors and managers who wish to optimize the performance of their workgroup. It begins by exploring personality types in the interest of helping the manager gain insights into their team composite and using this knowledge to develop approaches for improving performance. It also deals with best practices for handling performance problems, team-building, hiring, and providing effective feedback. The Performance Management Cycle is examined within the context of the Shared Management Model for maximizing results.. Additionally, a wide range of elements affecting peformance outcomes are examined and discussed.

LEARNING OBJECTIVES  

By participating in this workshop you will:

  • Strengthen your interactive skills through a greater understanding of personalities and corresponding patterns of action
  • Be able to resolve conflicts that can impede teamwork and job performance
  • Become more adept at analyzing problems that impact performance and have a variety of techniques for solving these problems.
  • Have a process for managing employee performance, from a structured interview process to a structured performance review process.
COURSE OUTLINE  

Day One

  1. Understanding Yourself
    • Goals
  2. Typology
    • History
    • Individual Assessment
    • Keywords
    • Teamwork
  3. Temperament and Leadership
    • Two-Letter Temperaments
    • Temperamental Teams
    • Type Table, Part Two
  4. A Lighter Look
  5. Talking to Other Types
    • Types and Tips
    • Case Study
  6. Leadership
    • A Leader's Role
    • Situational Leadership Model
    • Follower Readiness

Day Two

  1. Situational Leadership Horserace
  2. Stages of Team Development
    • Four Stages
    • Stages and Types
    • Teams Based on Types
  3. Building a Team
    • Hiring
    • Interviewing
    • Standards
    • Learning Curve
  4. Managing Performance
    • Positive Feedback
    • Constructive Feedback
    • Accepting Criticism

Day Three

  1. Solving Problems
    • Problem-Solving Basics
    • The Problem Solving Process
    • Barriers to Solving Problems
    • My Problems
  2. Making Decisions
    • Three types
    • Advantages and Disadvantages
    • Bad Decisions
  3. Performance Management Cycle
    • Shared Management Model
    • Good Feedback
    • Preparing for Feedback
    • Case Study
  4. Coaching
  5. Performance Documentation
    • About Documentation
    • Case Study
  6. FAQs about Performance Reviews
  7. Looking Ahead

 
METHODOLOGY  
  • Large group discussions
  • Individual work and reflection
  • Small group discussion and exercises
  • Case studies
  • Simulations / Role-plays / Practice exercises
WHO SHOULD ATTEND  
  • New or Aspiring Managers, Supervisors, Team Leaders
  • Experienced Managers, Supervisors, Team Leaders
PRE-REQUISITES

 
  • Completed pre-assignment
DURATION  
  • 3 Days
CLASS SIZE  
  • .6 – 10