COURSE TITLE
NEGOTIATING FOR RESULTS
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OVERVIEW  

Business professionals who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes, at home and at work, and earn greater respect in the workplace.

Negotiating is a fundamental fact of life at every level. Whether you are working on a project or fulfilling normal support duties, this workshop will provide you with a basic comfort level to negotiations with both internal and external clients. This workshop provides you with an interactive approach to negotiations. The skills you acquire will help you in your role as mediator and negotiator as well as in your day-to-day responsibilities. You will be encouraged to focus on interests rather than positions, so you can develop relationships of mutual trust, fairness and respect for one another. This is a common-sense approach based upon developing a balanced and lasting partnership to solve workplace problems. This interactive workshop includes techniques to promote effective communications, emphasizes problem-solving, and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

LEARNING OBJECTIVES  

Participants will:

  • Understand how often we all negotiate and the benefits of good negotiation skills
  • Recognize the importance of preparing for the negotiation process, regardless of the circumstances
  • Identify the various negotiation styles, their advantages and disadvantages
  • Develop strategies for dealing with tough or unfair tactics
  • Gain skill in developing alternatives and recognizing options
  • Have the opportunity to practice the “how to” of these skills in a supportive environment
COURSE OUTLINE  
      
    1. What is Negotiation?
    2. Types of Negotiators
    3. Positional Bargaining
      • Hard vs. soft negotiating
      • Problems with positional bargaining
      • Alternatives to positional bargaining
    4. The Successful Negotiator
    5. Negotiation Essentials
      • Preparation
      • Organization
      • Hot Buttons
      • BATNA
      • WAP
    6. Preparing for Negotiation
    7. Inventing Options for Mutual Gain
    8. Fear
      • Humiliation
      • Rejection
      • Loss of Power
      • Failure
    9. Negotiating Challenges
    10. Dealing with Negative Emotions
METHODOLOGY  
  • Large group discussions
  • Small group discussion and exercises
  • Individual exercises and practice sessions
  • Lecturettes
  • Simulations / Role-plays / Live Practice
WHO SHOULD ATTEND  
  • Current or Aspiring Managers, Supervisors, Team Leaders
PRE-REQUISITES

 

  • Completed pre-assignment
DURATION  
  • 1 Day
CLASS SIZE  
  • .6 – 10