COURSE TITLE

PRINCIPLES OF HUMAN RESOURCE MANAGEMENT

Return to Professional Skills Main Page
OVERVIEW  

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, sit in on interviews, or take responsibility for discipline. This comprehensive workshop will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring, such as diversity , compensation, and discipline.

 
LEARNING OBJECTIVES  
  • The latest trends in the human resource field and the changing role of the human resource professional.
  • How to write job specifications and identify core competencies.
  • Methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques.
  • How to get employees off to a good start.
  • How to deal with compensation and benefits.
  • How to maintain healthy employee relations.
  • How to make performance appraisals a cooperative process.
COURSE OUTLINE  

Day One

  1. Defining Human Resources   
    • The Basics of HR Management            
    • Case Study: Expansion Staffing            
  2. Skills Inventory        
  3. Forecasting  
  4. Job Analysis
    • Understanding Job Analysis     
    • Performing an Analysis             
    • Job Analysis Formats   
  5. Job Competencies
    • Elements of a Competency
  6. Position Profiles/Job Descriptions
    • Preparing a Profile
    • My Job Description
  7. Do You Really Need to Hire?          
    • Evaluate All Options                
    • The Real Cost of Employee Turnover   
  8. Finding Candidates   
  9. Advertising Guidelines          
  10. Screening Resumes
    • Using a Resume Screening Guide
    • Developing a Resume Screening Guide

 Day Two

  1. Preparing for the Interview               
    • Preparation Checklist
    • Conducting the Interview         
    • History of the Interviewing Process      
    • An Objective Interview            
    • Basics and Purpose of Behavioral Interviewing             
    • Asking Questions
    • Provocative Statements                     
    • Understanding and Developing BDI Questions
    • The Critical Incident Technique
    • Creating a Critical Incident                        
  2. After the Interview   
  3. Employee Orientation           
    • Why Have Orientation?           
    • How Did Your Orientation Rate?         
    • Problems to Avoid                   
    • Planning the Orientation Program                     
  4. Planning Training      
    • The Training Cycle       
    • Internal vs. External Training    
  5. Working With External Providers

Day Three

  1. Performance Reviews
    • Performance Review Problems
    • Dissecting a Performance Review
    • Identifying Behaviours                        
  2. Absenteeism            
    • The Cost of Absenteeism                                 
    • Dealing with Absenteeism        
  3. Diversity
    • Dealing with Diversity
    • Your Experience with Pigeon Holes
  4. Privacy Issues          
  5. Compensation and Benefits
    • The Role of Compensation and Benefits
    • Pre-Assignment Review
  6. Discipline     
  7. Termination  
    • Pink Slips        
    • Letting Staff Go           
    • Case Study: How to Fire an Employee?           
  8. Exit Interviews

 
METHODOLOGY  
  • Large group discussions
  • Individual work and reflection
  • Small group discussion and exercises
  • Individual exercises and practice sessions
  • Lecturettes
  • Case Studies / Role plays / Simulations
WHO SHOULD ATTEND  
  • Non-HR Managers
PRE-REQUISITES

 
  • Completed pre-assignment
DURATION  
  • 3 Days
CLASS SIZE  
  • .6 – 10