| COURSE TITLE |
THE MANAGEMENT SUCCESS FORMULA |
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| OVERVIEW |
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Managers, Supervisors, and Team Leaders achieve results through the efforts of others; this workshop will provide those in a leadership role with the competencies they need in order to optimize the performance of their team. Learning how to manage or supervise employees on a trial and error basis can lead to a whole host of problems that can be avoided through proper skill development. This workshop will equip you with a comprehensive set of tools, techniques and information that will enable your success as a manager. Competencies addressed in the program include delegating, resolving conflict, motivating, setting expectations, planning and prioritizing, discipline, training and team-building. These are the essential skills that enable managers, supervisors and team leaders to achieve organizational, team and personal objectives.
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| LEARNING OBJECTIVES |
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Participants who complete this course will:
- Comprehend the scope, nature and responsibility of the supervision/management role and the demands this role places on them
- Learn how to deal with the challenges of the role
- Recognize responsibilities you have as a manager, to yourself, your team and your organization
- Acquire an understanding of leadership, team building, communication and motivation, and what part they play in effective supervision
- Grasp the importance of setting goals, planning and prioritizing, in order to achieve organizational objectives and learn key techniques to help in planning and prioritizing effectively
- Accept the viewpoint that they are responsible for achieving results through the efforts of others
- Develop strategies for motivating your team, giving feedback and resolving conflict.
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| COURSE OUTLINE |
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Day One
- Introduction / Course Overview
- Adjusting to Your Management/Supervisor Role
- The Average Manager/Spvr
- Then and Now
- Making the Transition
- Case Studies
- Puzzle Exercise
- Manager/Supervisor's Responsibilities
- Making Plans
- Urgent / Important Matrix
- Prioritizing
- Elements of Planning
- Planning to Plan
- Setting Goals
- S.M.A.R.T. Goals
- Personal
- Positive
- Documented
- Leadership
- Brief History of Leadership Studies
- The Leadership Formula
- Direction and Support
- Situational Leadership Model
- Characteristics of the Four Quadrants
- Applying SLM in your workplace
Day Two
- Dealing With Problem Employees
- Teamwork & Synergy
- Advantages / Disadvantages
- Trust
- H.O.C.T.
- Building Trust and Collaboration
- What Trust Brings to the Team
- Team Development
- Four Stages of Teams
- Manager's Role in a Developing Team
- Key Factors
- Team Problem-Solving
- Team Leadership
- Characteristics of Vital Team Players
- Communication
- Barriers
- Active Listening
- Asking Questions
Day Three
- The Communication Funnel
- Motivation
- Top Ten (Daily Checklist)
- Handling New Employees
- Employee Training
- Feedback
- Supportive
- Corrective
- Criteria for Effective Feedback
- Delegation
- Definitions
- Advantages / Disadvantages
- Resistance
- How To
- When Not To
- Do's & Don'ts
- Degrees of Delegation
- Confict
- When to Intervene
- Resolving Conflict
- Problem-Solving Process
- Discipline
- Defined
- Displinary Meeting
- Checklist
- Review & Wrap-up
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| METHODOLOGY |
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- Large
group discussions
- Individual
work and reflection
- Small
group discussion, exercises and activities
- Case
studies
- Simulations Role-plays
- 40/60 split between concept/theory and practical application of skills
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| WHO SHOULD ATTEND |
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- Current Team Leaders, Supervisors, Managers
- New/Aspiring Team Leaders, Supervisors, Managers
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| PRE-REQUISITES |
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| DURATION |
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| CLASS SIZE |
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