Anger is a universal experience. Dogs get angry, bees get angry and so does anybody who works. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations and societies do well. Yet research tells us that those employees who do manage their anger and the anger of others, are much more successful than those who don’t. The co-worker who can effectively, yet tactfully, address the negative attitudes of his/her team mates, increases his/her team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This one-day workshop is to help give you and your organization that edge