January 2009
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 New Year
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• Analytical Thinking - (PD)This workshop addresses the needs of individuals who assess data to make sound recommendations.
• Access - Introduction - Level 1Provides competency in database fundamentals, creating databases and tables, working with table data and structure, working with related tables, using select queries and advanced query features.
• Accident Investigation - (CertifThis course provides workers with a basic understanding of what is required to prepare for workplace emergencies, how they can be ready to respond as well as what they should know about their employer's emergency response plan.
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This is a good course• Confined Space Hazards - (CertifThe purpose of confined space training is to assist your company with accident prevention, illnesses and losses associated with confined space entry, work and exit/aggress or rescue
• Adobe - AcrobatThis course provides competency in creating PDF files, modifying files to include headers, footers, bookmarks and links. Perform searches and work with multiple PDF documents and reviewing documents.
• Excel - FunctionsThis course looks at a variety of functions within Excel. Focus on the IF and Vlookup functions. Other functions covered are: text, statistical, mathematical, logical, financial and information.
• Dealing with Difficult People: AThis workshop encourages participants to stay focused on their service outcomes, rather then their feelings during a confrontation.
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• Word - Introduction - Level 1Provides competency in using toolbars, menus, creating and opening documents, moving through documents, closing documents, saving documents. Inserting date and time fields, using automatic text features; previewing and printing documents,
• Accident Investigation - (CertifThis course provides workers with a basic understanding of what is required to prepare for workplace emergencies, how they can be ready to respond as well as what they should know about their employer's emergency response plan.
• Access - Introduction - Level 1Provides competency in database fundamentals, creating databases and tables, working with table data and structure, working with related tables, using select queries and advanced query features.
• Analytical Thinking - (PD)This workshop addresses the needs of individuals who assess data to make sound recommendations.
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• Dreamweaver - IntroductionParticipants in this course learn how to get started with Dreamweaver. Concepts included working with documents, creating and enhancing web pages, designing a site, connecting pages, working with images, creating tables and uploading a site.
• Excel - IntroductionProviding the same concepts as delivered in level one, focusing on the new user with little to no experience with computers.
• Building Relationships for SucceThis workshop focuses on selling using a strategic relationship-building approach.
• Photoshop - Introduction - AdvanThis course provides the participant a in depth 2 day delivery covering topics delivered in Photoshop Introduction and Advanced.
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• Customer Satisfaction: ServicingThis workshop addresses the need for superior communication skills when serving customers on the phone.
• Outlook - BasicProvides competency in working with contacts, using e-mail, formatting and managing messages, creating and managing tasks, working with the Calendar, creating and managing notes, and finding and organizing Outlook information
• Visio - IntroductionThis course provides competency in how to create and format shapes, create flow charts, organizational charts and floor plans.
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• Building Cross Function Teams FoExplore the dynamics of teams and their members in this high energy workshop.
• Stress Management - (PD)This workshop explores the causes of such stress, and suggests appropriate initiatives for the company and its employees to undertake. Learn about the harmful long-term effects of stress and will explore methods and strategies for managing
• PowerPoint - BasicThis course provides competency in creating and modifying presentations; using proofing tools; inserting and modifying objects, WordArt, clip art and organization charts; creating and inserting charts and tables; and inserting multimedia elements.
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• Word - Introduction - Level 1Provides competency in using toolbars, menus, creating and opening documents, moving through documents, closing documents, saving documents. Inserting date and time fields, using automatic text features; previewing and printing documents,
• Dealing with Difficult People: AThis workshop encourages participants to stay focused on their service outcomes, rather then their feelings during a confrontation.
• Photoshop - Introduction - AdvanThis course provides the participant a in depth 2 day delivery covering topics delivered in Photoshop Introduction and Advanced.
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• Forklift Operator Training - (CeTraining the operator allows them to be more competent in the operation of the lift truck but reduce the risk of accidents within the workplace. Consists of a theoretical component and a practical operator evaluation.
• Transportation of Dangerous GoodThis workshop includes a review of the classification system for dangerous goods, labelling and placarding systems, specific training requirements and a wide range of issues dealing with dangerous occurrences.
• Dynamite Sales Presentations - (This workshop will take you through the steps required to close the sale, including proposal-writing, handling objections, dealing with difficult buyers, selling value, building trust and relationships.
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• ACT! - BasicProvides competency in navigating in ACT! Work with contacts, companies and divisions, perform simple lookups and view contact lists. Understand how to use groups, scheduling, write letters and use email with ACT!. Internet integration and reports.
• Word - Intermediate - Level 2Provides competency in working with graphics; advanced formatting options; working with headers, footers and columns; using styles; creating and formatting tables; charts, diagrams and organization charts.
• Business Etiquette: Gaining ThatThis workshop will reassure you that you can handle most of those socially difficult moments, and perhaps give you that extra edge in areas that you'd never thought of before.
• Publisher - IntroductionThis course provides competency in using the document wizards, adding and importing text and placing graphic objects. Create tables, work in columns, use drawing tools and designs, guides and rulers, page types and page formatting.
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• Employee Orientation: How To GetA thoughtful new employee orientation program, coupled with an employee handbook that communicates workplace policies can reduce turnover and save that organization thousands of dollars.
• Access - Intermediate - Level 2Provides competency in creating and using forms and sub forms, using advanced form features, reports, advanced report features, using data access pages, managing databases, and importing and exporting data.
• Coaching: A Leadership Skill - (This workshop addresses the needs of individuals who want to lead and inspire others in the corporate world.
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• Personal Protective Equipment -Participants will review their safe use along with their many inadequacies that may add to hazard exposure risk.
• Publisher - AdvancedThis course provides competency in working with newsletters, designing websites, linking web pages, publishing websites, mail merge and importing from other applications.
• Dreamweaver - AdvancedProvides competency in creating head content for a web page, introduces participants to style sheets. Work with forms, libraries, rollovers and behaviours. Work with layers and timelines and then test sites in target browsers.
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• Decisiveness with Distinction: DThis workshop addresses the needs of individuals who need to formulate solid and confident decisions.
• Excel - Intermediate - Level 2Provides competency in organizing, modifying, consolidating and protecting data from multiple worksheets, working with advanced functions, formatting and charts.
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• Dynamite Sales Presentations - (This workshop will take you through the steps required to close the sale, including proposal-writing, handling objections, dealing with difficult buyers, selling value, building trust and relationships.
• Word - Intermediate - Level 2Provides competency in working with graphics; advanced formatting options; working with headers, footers and columns; using styles; creating and formatting tables; charts, diagrams and organization charts.
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• Hoist and Rigging - (CertificatiCourse includes hoisting and rigging, equipment/hazards, hoisting calculations, winching, cables, chains, boomers, slings, securing loads, equipment and hand signals.
• Negotiating For Results - (PD)This workshop provides you with an interactive approach to negotiations. The skills you acquire will help you in your role as mediator and negotiator as well as in your day-to-day responsibilities.
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• Access - Advanced - Level 3Provides competency in designing applications, advanced tools and controls, creating and using dialog boxes, using macros, controlling data entry, creating custom switchboards, and tailoring applications for multiple users.
• Supervisor Competency and Due DiUnderstand your management style and how to create positive manager and employee relations. Review the importance of performance appraisal and exercise disciplinary actions while understanding their legislated requirements.
• Front Page - IntroductionThis course provides competency in working with and enhancing web pages, creating hyperlinks, adding graphic features, creating tables and frames. Learn how to manage and publish webs and web pages.
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• Visio - AdvancedThis course provides competency in customizing , using drawing tools, custom shapes and advanced stencil techniques. Learn how to create templates, styles and layers and then share files with other programs.
• Building Better Teams - (PD)This workshop is a basic course for team leaders and members, designed to focus on the characteristics of an effective team player and the elements of an effective team.
• Telemarketing: Using A TelephoneThis one-day workshop will help you hone your communication skills, your ability to persuade, and your ability to personalize each sales call to the person and to each situation.
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• PowerPoint - AdvancedProvides competency in formatting presentation text and design elements, using collaboration features, preparing and delivering presentations, applying transitions and animations, printing presentations, and using alternative delivery methods.
• Word - Advanced - Level 3This course provides competency in using mail merge, working with forms, large documents, Marcos, menus and toolbars and sharing documents
• The Time Keeper - (PD)This workshop is full of ideas for organizing your work area and your paperwork and working on the "right" things.
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• Excel - Introduction - Level 1Provides competency in creating workbooks, modifying worksheets, formatting worksheets and printing worksheets.
• Outlook - AdvancedProvides competency in configuring and customizing the Outlook interface, using the Journal, instant messaging, multiple e-mail accounts, communicating with newsgroups, creating forms, using the Business Contact Manager.
• Customer Satisfaction: Taking CaThis workshop helps Customer Service Representatives isolate customer needs and take ownership for their satisfaction.
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• Supervisor Competency and Due DiUnderstand your management style and how to create positive manager and employee relations. Review the importance of performance appraisal and exercise disciplinary actions while understanding their legislated requirements.
• Front Page - IntroductionThis course provides competency in working with and enhancing web pages, creating hyperlinks, adding graphic features, creating tables and frames. Learn how to manage and publish webs and web pages.
• Access - Advanced - Level 3Provides competency in designing applications, advanced tools and controls, creating and using dialog boxes, using macros, controlling data entry, creating custom switchboards, and tailoring applications for multiple users.
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• Lock Out and Tag Safety Procedur• Understanding and Managing Anger• Critical Elements of Customer Se
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• Critical Elements of Customer Se• Excel - Formulas• ACT! - Advanced
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• Transportation of Dangerous Good• Access - Advanced - Level 3• Excel - Advanced - Level 3
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• The Leading Edge: Leadership thr• PowerPoint - Advanced• Adobe - Acrobat
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• Access - Power User• SellingSmart• Attitude is a Choice - (PD)• Excel - Functions• Word - Forms• No Title
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