February 2009
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• Excel - Introduction - Level 1Provides competency in creating workbooks, modifying worksheets, formatting worksheets and printing worksheets.
• ACT! - BasicProvides competency in navigating in ACT! Work with contacts, companies and divisions, perform simple lookups and view contact lists. Understand how to use groups, scheduling, write letters and use email with ACT!. Internet integration and reports.
• Analytical Thinking - (PD)This workshop addresses the needs of individuals who assess data to make sound recommendations.
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• PowerPoint - BasicThis course provides competency in creating and modifying presentations; using proofing tools; inserting and modifying objects, WordArt, clip art and organization charts; creating and inserting charts and tables; and inserting multimedia elements.
• Dealing with Difficult People: AThis workshop encourages participants to stay focused on their service outcomes, rather then their feelings during a confrontation.
• FrontPage2003L1• No Title
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• Word - Introduction - Level 1Provides competency in using toolbars, menus, creating and opening documents, moving through documents, closing documents, saving documents. Inserting date and time fields, using automatic text features; previewing and printing documents,
• Prospecting Lead: The Key to SucAfter the workshop, you will know who to target and how to target them. Following up on leads, or networking. You will also build your personal prospecting plan to ensure your future by planting seeds daily.
• Access - Introduction - Level 1Provides competency in database fundamentals, creating databases and tables, working with table data and structure, working with related tables, using select queries and advanced query features.
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• Stress Management - (PD)This workshop explores the causes of such stress, and suggests appropriate initiatives for the company and its employees to undertake. Learn about the harmful long-term effects of stress and will explore methods and strategies for managing
• Crystal Reports - IntroductionProvides competency in creating reports from a database. Create list report, displaying data , grouping report data, building formulas, formatting reports, enhancing reports, creating and modifying pie charts and distributing data.
• Macromedia - Flash MXThis course introduces how to get started using Flash MX, provides competency in creating shapes, working with colours, manipulating shapes and images, inserting text, using layers and an introduction to animation and templates.
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• Building Relationships for SucceThis workshop focuses on selling using a strategic relationship-building approach.
• Marketing and Sales - (PD)This one-day workshop will show you how to get maximum exposure at minimum cost. Learn effective, low-cost, and non-cost strategies to improve sales, develop your company's image, and build your bottom line.
• Excel - Intermediate - Level 2Provides competency in organizing, modifying, consolidating and protecting data from multiple worksheets, working with advanced functions, formatting and charts.
• PowerPoint - BasicThis course provides competency in creating and modifying presentations; using proofing tools; inserting and modifying objects, WordArt, clip art and organization charts; creating and inserting charts and tables; and inserting multimedia elements.
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• Front Page - IntroductionThis course provides competency in working with and enhancing web pages, creating hyperlinks, adding graphic features, creating tables and frames. Learn how to manage and publish webs and web pages.
• PowerPoint - BasicThis course provides competency in creating and modifying presentations; using proofing tools; inserting and modifying objects, WordArt, clip art and organization charts; creating and inserting charts and tables; and inserting multimedia elements.
• Telemarketing: Using A TelephoneThis one-day workshop will help you hone your communication skills, your ability to persuade, and your ability to personalize each sales call to the person and to each situation.
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• Visio - IntroductionThis course provides competency in how to create and format shapes, create flow charts, organizational charts and floor plans.
• Outlook - BasicProvides competency in working with contacts, using e-mail, formatting and managing messages, creating and managing tasks, working with the Calendar, creating and managing notes, and finding and organizing Outlook information
• Critical Elements of Customer SeThis workshop will provide tangible customer service skills to employees of all levels so that customers feel assured that they have chosen the right organization to give their business to.
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• Access - Intermediate - Level 2Provides competency in creating and using forms and sub forms, using advanced form features, reports, advanced report features, using data access pages, managing databases, and importing and exporting data.
• Illustrator - BasicThis course introduces the participant to the illustrator environment providing competency in simple illustration, paths, colours, text, objects and layers and printing.
• Conducting Effective Meetings: MThis program will be concerned with small working meetings - with groups that have a job to do requiring the energy, commitment, and talents of those who participate.
• Analytical Thinking - (PD)This workshop addresses the needs of individuals who assess data to make sound recommendations.
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• Excel - FormulasProvides competency in creating absolute formulas, formulas and range names, manipulating formulas, combining and splitting formulas, referencing cells on other sheets or files, auditing, goal seeking and array formulas.
• Word - FormsThis course provides competency in creating forms; working with form fields; enhancing, protecting and testing forms; using the Mail Merge tool to create form letters, labels and envelopes; and using advanced collaboration features.
• MgmtSuccess
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• Photoshop - Introduction - AdvanThis course provides the participant a in depth 2 day delivery covering topics delivered in Photoshop Introduction and Advanced.
• Coaching: A Leadership Skill - (This workshop addresses the needs of individuals who want to lead and inspire others in the corporate world.
• Adobe - AcrobatThis course provides competency in creating PDF files, modifying files to include headers, footers, bookmarks and links. Perform searches and work with multiple PDF documents and reviewing documents.
• Understanding and Managing AngerThe co-worker who can effectively, yet tactfully, address the negative attitudes of his/her team mates, increases his/her team's chance of success as well as minimizes destructive conflicts.
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• The Time Keeper - (PD)This workshop is full of ideas for organizing your work area and your paperwork and working on the "right" things.
• Excel - Advanced - Level 3Provides competency in validating data, creating and modifying list ranges, sorting database and using database functions. Advanced Filter, Automatic Subtotal, PivotTables and Charts. Performing what-if analyses.
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• Illustrator - BasicThis course introduces the participant to the illustrator environment providing competency in simple illustration, paths, colours, text, objects and layers and printing.
• Conducting Effective Meetings: MThis program will be concerned with small working meetings - with groups that have a job to do requiring the energy, commitment, and talents of those who participate.
• Access - Intermediate - Level 2Provides competency in creating and using forms and sub forms, using advanced form features, reports, advanced report features, using data access pages, managing databases, and importing and exporting data.
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Family Day Family Day
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• Access - Advanced - Level 3Provides competency in designing applications, advanced tools and controls, creating and using dialog boxes, using macros, controlling data entry, creating custom switchboards, and tailoring applications for multiple users.
• ACT! - AdvancedThis course provides competency is advanced lookups and queries, performing a mail merge, document and file management, mass email and outlook integration. Learn advanced activities and opportunity management.
• Visio - AdvancedThis course provides competency in customizing , using drawing tools, custom shapes and advanced stencil techniques. Learn how to create templates, styles and layers and then share files with other programs.
• PowerPoint - AdvancedProvides competency in formatting presentation text and design elements, using collaboration features, preparing and delivering presentations, applying transitions and animations, printing presentations, and using alternative delivery methods.
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• Adobe - AcrobatThis course provides competency in creating PDF files, modifying files to include headers, footers, bookmarks and links. Perform searches and work with multiple PDF documents and reviewing documents.
• Building Better Teams - (PD)This workshop is a basic course for team leaders and members, designed to focus on the characteristics of an effective team player and the elements of an effective team.
• Excel - Introduction - Level 1Provides competency in creating workbooks, modifying worksheets, formatting worksheets and printing worksheets.
• Telemarketing: Using A TelephoneThis one-day workshop will help you hone your communication skills, your ability to persuade, and your ability to personalize each sales call to the person and to each situation.
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19
• PowerPoint - BasicThis course provides competency in creating and modifying presentations; using proofing tools; inserting and modifying objects, WordArt, clip art and organization charts; creating and inserting charts and tables; and inserting multimedia elements.
• Publisher - IntroductionThis course provides competency in using the document wizards, adding and importing text and placing graphic objects. Create tables, work in columns, use drawing tools and designs, guides and rulers, page types and page formatting.
• Coming to Win Win Situations: NeThis workshop addresses the changing needs of the corporate world, focusing on mutually beneficial solutions.
• Outlook - AdvancedProvides competency in configuring and customizing the Outlook interface, using the Journal, instant messaging, multiple e-mail accounts, communicating with newsgroups, creating forms, using the Business Contact Manager.
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• Word - Advanced - Level 3This course provides competency in using mail merge, working with forms, large documents, Marcos, menus and toolbars and sharing documents
• Resolving Conflict in the WorkplThis workshop focuses on values based conflicts in the workplace.
• Excel - FunctionsThis course looks at a variety of functions within Excel. Focus on the IF and Vlookup functions. Other functions covered are: text, statistical, mathematical, logical, financial and information.
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• Visio - AdvancedThis course provides competency in customizing , using drawing tools, custom shapes and advanced stencil techniques. Learn how to create templates, styles and layers and then share files with other programs.
• ACT! - AdvancedThis course provides competency is advanced lookups and queries, performing a mail merge, document and file management, mass email and outlook integration. Learn advanced activities and opportunity management.
• PowerPoint - AdvancedProvides competency in formatting presentation text and design elements, using collaboration features, preparing and delivering presentations, applying transitions and animations, printing presentations, and using alternative delivery methods.
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• BuildingTeams• The Basic Goal: Goal SettingThis workshop is a comprehensive focus on clarity and direction.
• No Title• Outlook - AdvancedProvides competency in configuring and customizing the Outlook interface, using the Journal, instant messaging, multiple e-mail accounts, communicating with newsgroups, creating forms, using the Business Contact Manager.
• Visio - AdvancedThis course provides competency in customizing , using drawing tools, custom shapes and advanced stencil techniques. Learn how to create templates, styles and layers and then share files with other programs.
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• Occupational Health and Safety -This course provides competency in occupational health and safety in the workplace, training, hazards and risks
• Publisher - AdvancedThis course provides competency in working with newsletters, designing websites, linking web pages, publishing websites, mail merge and importing from other applications.
• PowerPoint - BasicThis course provides competency in creating and modifying presentations; using proofing tools; inserting and modifying objects, WordArt, clip art and organization charts; creating and inserting charts and tables; and inserting multimedia elements.
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• Photoshop - AdvancedThis course provides competency in working with layouts, vector graphics, colours and layer options. Participants learn how to use channels and masks, use filters, automating tasks and preparing graphics for print and Web.
• Publisher - AdvancedThis course provides competency in working with newsletters, designing websites, linking web pages, publishing websites, mail merge and importing from other applications.
• Writing Business Reports and ProThe workshop will help you to identify the range of this kind of writing, the forms it takes, and the persuasive techniques it requires.
• Crystal Report - AdvancedThis course provides competency in creating running totals, adding sub reports, cross-tabs, creating charts, report speed, dictionaries and reporting Excel data.
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• Understanding Conflict and Adver• PowerPoint - Advanced• Excel - Intermediate - Level 2
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• Word - Customization• Motivating Your Workforce - (PD)• Illustrator - Advanced
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• Building Better Teams - (PD)• The Leading Edge: Leadership thr• PowerPoint - Basic• Crystal Report - Advanced• Photoshop - Advanced
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