CIT Courses for 2009
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updated Jan 27, 2009

July 2009
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Canada Day
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 •  Budget and Cost Planning - (PD)This workshop will it will familiarize you with the key concepts of finance and accounting, help you learn how to read financial statements, and help you prepare budgets with more confidence.

•  PowerPoint - BasicThis course provides competency in creating and modifying presentations; using proofing tools; inserting and modifying objects, WordArt, clip art and organization charts; creating and inserting charts and tables; and inserting multimedia elements.

•  Adobe - AcrobatThis course provides competency in creating PDF files, modifying files to include headers, footers, bookmarks and links. Perform searches and work with multiple PDF documents and reviewing documents.
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 •  Analytical Thinking - (PD)This workshop addresses the needs of individuals who assess data to make sound recommendations.

•  Access - Introduction - Level 1Provides competency in database fundamentals, creating databases and tables, working with table data and structure, working with related tables, using select queries and advanced query features.
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 •  Budget and Cost Planning - (PD)This workshop will it will familiarize you with the key concepts of finance and accounting, help you learn how to read financial statements, and help you prepare budgets with more confidence.

•  Adobe - AcrobatThis course provides competency in creating PDF files, modifying files to include headers, footers, bookmarks and links. Perform searches and work with multiple PDF documents and reviewing documents.
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 •  Publisher - IntroductionThis course provides competency in using the document wizards, adding and importing text and placing graphic objects. Create tables, work in columns, use drawing tools and designs, guides and rulers, page types and page formatting.

•  Business Etiquette: Gaining ThatThis workshop will reassure you that you can handle most of those socially difficult moments, and perhaps give you that extra edge in areas that you'd never thought of before.

•  ACT! - BasicProvides competency in navigating in ACT! Work with contacts, companies and divisions, perform simple lookups and view contact lists. Understand how to use groups, scheduling, write letters and use email with ACT!. Internet integration and reports.

•  PowerPoint - AdvancedProvides competency in formatting presentation text and design elements, using collaboration features, preparing and delivering presentations, applying transitions and animations, printing presentations, and using alternative delivery methods.
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 •  Excel - IntroductionProviding the same concepts as delivered in level one, focusing on the new user with little to no experience with computers.

•  Dreamweaver - IntroductionParticipants in this course learn how to get started with Dreamweaver. Concepts included working with documents, creating and enhancing web pages, designing a site, connecting pages, working with images, creating tables and uploading a site.

•  Building Relationships for SucceThis workshop focuses on selling using a strategic relationship-building approach.
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 •  Visio - IntroductionThis course provides competency in how to create and format shapes, create flow charts, organizational charts and floor plans.

•  Customer Satisfaction: ServicingThis workshop addresses the need for superior communication skills when serving customers on the phone.

•  Outlook - BasicProvides competency in working with contacts, using e-mail, formatting and managing messages, creating and managing tasks, working with the Calendar, creating and managing notes, and finding and organizing Outlook information
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 •  Building Cross Function Teams FoExplore the dynamics of teams and their members in this high energy workshop.

•  Stress Management - (PD)This workshop explores the causes of such stress, and suggests appropriate initiatives for the company and its employees to undertake. Learn about the harmful long-term effects of stress and will explore methods and strategies for managing

•  PowerPoint - BasicThis course provides competency in creating and modifying presentations; using proofing tools; inserting and modifying objects, WordArt, clip art and organization charts; creating and inserting charts and tables; and inserting multimedia elements.
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 •  Photoshop - Introduction - AdvanThis course provides the participant a in depth 2 day delivery covering topics delivered in Photoshop Introduction and Advanced.

•  Word - Introduction - Level 1Provides competency in using toolbars, menus, creating and opening documents, moving through documents, closing documents, saving documents. Inserting date and time fields, using automatic text features; previewing and printing documents,

•  Dealing with Difficult People: AThis workshop encourages participants to stay focused on their service outcomes, rather then their feelings during a confrontation.
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 •  ACT! - BasicProvides competency in navigating in ACT! Work with contacts, companies and divisions, perform simple lookups and view contact lists. Understand how to use groups, scheduling, write letters and use email with ACT!. Internet integration and reports.

•  Business Etiquette: Gaining ThatThis workshop will reassure you that you can handle most of those socially difficult moments, and perhaps give you that extra edge in areas that you'd never thought of before.

•  Publisher - IntroductionThis course provides competency in using the document wizards, adding and importing text and placing graphic objects. Create tables, work in columns, use drawing tools and designs, guides and rulers, page types and page formatting.
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 •  ACT! - AdministrationThis course provides competency in installation and conversion of ACT! This program delivers concepts on database creation, defining field, design layouts, setting preferences, menu and toolbar customization, database maintenance and synchronization.

•  Project 2003 - BasicThis course provides competency in working with tasks, scheduling tasks, managing resources, working with views and tables, filtering, grouping and sorting and finalizing the task plan.
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 •  Coaching: A Leadership Skill - (This workshop addresses the needs of individuals who want to lead and inspire others in the corporate world.

•  Employee Orientation: How To GetA thoughtful new employee orientation program, coupled with an employee handbook that communicates workplace policies can reduce turnover and save that organization thousands of dollars.

•  Access - Intermediate - Level 2Provides competency in creating and using forms and sub forms, using advanced form features, reports, advanced report features, using data access pages, managing databases, and importing and exporting data.
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 •  Publisher - AdvancedThis course provides competency in working with newsletters, designing websites, linking web pages, publishing websites, mail merge and importing from other applications.

•  Dreamweaver - AdvancedProvides competency in creating head content for a web page, introduces participants to style sheets. Work with forms, libraries, rollovers and behaviours. Work with layers and timelines and then test sites in target browsers.

•  Crystal Reports - IntroductionProvides competency in creating reports from a database. Create list report, displaying data , grouping report data, building formulas, formatting reports, enhancing reports, creating and modifying pie charts and distributing data.
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 •  Excel - Intermediate - Level 2Provides competency in organizing, modifying, consolidating and protecting data from multiple worksheets, working with advanced functions, formatting and charts.

•  Decisiveness with Distinction: DThis workshop addresses the needs of individuals who need to formulate solid and confident decisions.
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 •  Dynamite Sales Presentations - (This workshop will take you through the steps required to close the sale, including proposal-writing, handling objections, dealing with difficult buyers, selling value, building trust and relationships.

•  Word - Intermediate - Level 2Provides competency in working with graphics; advanced formatting options; working with headers, footers and columns; using styles; creating and formatting tables; charts, diagrams and organization charts.
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 •  Lab Rental - Call for AvailabiliPlease contact us for details.

•  Negotiating For Results - (PD)This workshop provides you with an interactive approach to negotiations. The skills you acquire will help you in your role as mediator and negotiator as well as in your day-to-day responsibilities.
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 •  Publisher - AdvancedThis course provides competency in working with newsletters, designing websites, linking web pages, publishing websites, mail merge and importing from other applications.

•  ACT! - AdvancedThis course provides competency is advanced lookups and queries, performing a mail merge, document and file management, mass email and outlook integration. Learn advanced activities and opportunity management.

•  Crystal Report - AdvancedThis course provides competency in creating running totals, adding sub reports, cross-tabs, creating charts, report speed, dictionaries and reporting Excel data.

•  PowerPoint - BasicThis course provides competency in creating and modifying presentations; using proofing tools; inserting and modifying objects, WordArt, clip art and organization charts; creating and inserting charts and tables; and inserting multimedia elements.
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 •  Telemarketing: Using A TelephoneThis one-day workshop will help you hone your communication skills, your ability to persuade, and your ability to personalize each sales call to the person and to each situation.

•  Visio - AdvancedThis course provides competency in customizing , using drawing tools, custom shapes and advanced stencil techniques. Learn how to create templates, styles and layers and then share files with other programs.

•  Building Better Teams - (PD)This workshop is a basic course for team leaders and members, designed to focus on the characteristics of an effective team player and the elements of an effective team.
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 •  Word - Advanced - Level 3This course provides competency in using mail merge, working with forms, large documents, Marcos, menus and toolbars and sharing documents

•  The Time Keeper - (PD)This workshop is full of ideas for organizing your work area and your paperwork and working on the "right" things.

•  PowerPoint - AdvancedProvides competency in formatting presentation text and design elements, using collaboration features, preparing and delivering presentations, applying transitions and animations, printing presentations, and using alternative delivery methods.
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 •  Outlook - AdvancedProvides competency in configuring and customizing the Outlook interface, using the Journal, instant messaging, multiple e-mail accounts, communicating with newsgroups, creating forms, using the Business Contact Manager.

•  Customer Satisfaction: Taking CaThis workshop helps Customer Service Representatives isolate customer needs and take ownership for their satisfaction.

•  Excel - Introduction - Level 1Provides competency in creating workbooks, modifying worksheets, formatting worksheets and printing worksheets.
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 •  Access - Advanced - Level 3Provides competency in designing applications, advanced tools and controls, creating and using dialog boxes, using macros, controlling data entry, creating custom switchboards, and tailoring applications for multiple users.

•  Front Page - IntroductionThis course provides competency in working with and enhancing web pages, creating hyperlinks, adding graphic features, creating tables and frames. Learn how to manage and publish webs and web pages.

•  Excel - Intermediate - Level 2Provides competency in organizing, modifying, consolidating and protecting data from multiple worksheets, working with advanced functions, formatting and charts.
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 •  Excel - FormulasProvides competency in creating absolute formulas, formulas and range names, manipulating formulas, combining and splitting formulas, referencing cells on other sheets or files, auditing, goal seeking and array formulas.

•  ACT! - AdvancedThis course provides competency is advanced lookups and queries, performing a mail merge, document and file management, mass email and outlook integration. Learn advanced activities and opportunity management.

•  Understanding Conflict and Adver
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 •  Dynamite Sales Presentations - (This workshop will take you through the steps required to close the sale, including proposal-writing, handling objections, dealing with difficult buyers, selling value, building trust and relationships.

•  Employee Orientation: How To GetA thoughtful new employee orientation program, coupled with an employee handbook that communicates workplace policies can reduce turnover and save that organization thousands of dollars.

•  Project 2003 - AdvancedThis course expands on the concepts taught in level 1 and introduces tracking, analyzing and adjusting the plan, formatting, reporting, multiple projects and communication.
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 •  Excel - Advanced - Level 3Provides competency in validating data, creating and modifying list ranges, sorting database and using database functions. Advanced Filter, Automatic Subtotal, PivotTables and Charts. Performing what-if analyses.

•  PowerPoint - AdvancedProvides competency in formatting presentation text and design elements, using collaboration features, preparing and delivering presentations, applying transitions and animations, printing presentations, and using alternative delivery methods.
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 •  Word - FormsThis course provides competency in creating forms; working with form fields; enhancing, protecting and testing forms; using the Mail Merge tool to create form letters, labels and envelopes; and using advanced collaboration features.

•  The Leading Edge: Leadership thrThis workshop addresses the needs of individuals who want to lead and inspire others in the corporate world.
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 •  Access - Power UserThis course provides competency in working with objects and collections, ActiveX and VBA debugging tools and integrating Access with MS Office.

•  Excel - FunctionsThis course looks at a variety of functions within Excel. Focus on the IF and Vlookup functions. Other functions covered are: text, statistical, mathematical, logical, financial and information.

•  Selling Smarter - (PD)This one-day workshop will help you develop those skills, enabling you to sell smarter.

•  Word - CustomizationProvides competency in customizing the Word environment; using Excel worksheets and XML documents; navigating long documents; summarizing document content; using endnotes, footnotes, TOF, indexes and TOC ;and working with macros.

•  Attitude is a Choice - (PD)This workshop focuses on increasing attitudinal awareness and maintaining a positive perspective in the workplace.
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