March 2009
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• Attitude is a Choice - (PD)This workshop focuses on increasing attitudinal awareness and maintaining a positive perspective in the workplace.
• Dealing with Difficult People: AThis workshop encourages participants to stay focused on their service outcomes, rather then their feelings during a confrontation.
• Crystal Reports - IntroductionProvides competency in creating reports from a database. Create list report, displaying data , grouping report data, building formulas, formatting reports, enhancing reports, creating and modifying pie charts and distributing data.
• Outlook - BasicProvides competency in working with contacts, using e-mail, formatting and managing messages, creating and managing tasks, working with the Calendar, creating and managing notes, and finding and organizing Outlook information
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• ACT! - AdvancedThis course provides competency is advanced lookups and queries, performing a mail merge, document and file management, mass email and outlook integration. Learn advanced activities and opportunity management.
• Access - Introduction - Level 1Provides competency in database fundamentals, creating databases and tables, working with table data and structure, working with related tables, using select queries and advanced query features.
• Customer Satisfaction: ServicingThis workshop addresses the need for superior communication skills when serving customers on the phone.
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• Excel - FormulasProvides competency in creating absolute formulas, formulas and range names, manipulating formulas, combining and splitting formulas, referencing cells on other sheets or files, auditing, goal seeking and array formulas.
• Dreamweaver - IntroductionParticipants in this course learn how to get started with Dreamweaver. Concepts included working with documents, creating and enhancing web pages, designing a site, connecting pages, working with images, creating tables and uploading a site.
• Coaching: On the Job PerformanceKnowing how and when to coach is an essential skill that can benefit both you and your organization. This workshop will help you become a better coach in all senses of the word.
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• Business Etiquette: Gaining ThatThis workshop will reassure you that you can handle most of those socially difficult moments, and perhaps give you that extra edge in areas that you'd never thought of before.
• Decisiveness with Distinction: DThis workshop addresses the needs of individuals who need to formulate solid and confident decisions.
• Excel - IntroductionProviding the same concepts as delivered in level one, focusing on the new user with little to no experience with computers.
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• Building Cross Function Teams FoExplore the dynamics of teams and their members in this high energy workshop.
• Excel - Intermediate - Level 2Provides competency in organizing, modifying, consolidating and protecting data from multiple worksheets, working with advanced functions, formatting and charts.
• The Time Keeper - (PD)This workshop is full of ideas for organizing your work area and your paperwork and working on the "right" things.
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• Outlook - BasicProvides competency in working with contacts, using e-mail, formatting and managing messages, creating and managing tasks, working with the Calendar, creating and managing notes, and finding and organizing Outlook information
• Crystal Reports - IntroductionProvides competency in creating reports from a database. Create list report, displaying data , grouping report data, building formulas, formatting reports, enhancing reports, creating and modifying pie charts and distributing data.
• Attitude is a Choice - (PD)This workshop focuses on increasing attitudinal awareness and maintaining a positive perspective in the workplace.
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• Excel - Advanced - Level 3Provides competency in validating data, creating and modifying list ranges, sorting database and using database functions. Advanced Filter, Automatic Subtotal, PivotTables and Charts. Performing what-if analyses.
• Dreamweaver - AdvancedProvides competency in creating head content for a web page, introduces participants to style sheets. Work with forms, libraries, rollovers and behaviours. Work with layers and timelines and then test sites in target browsers.
• Overcoming Objection: Nailing thThis workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale.
• Outlook - AdvancedProvides competency in configuring and customizing the Outlook interface, using the Journal, instant messaging, multiple e-mail accounts, communicating with newsgroups, creating forms, using the Business Contact Manager.
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• Inventory and Warehouse ManagemeDuring this workshop, you will discuss everything , from hiring and managing your staff to controlling and managing your inventory. Compare manual and automated inventory systems, and the best way to handle shipping and receiving functions.
• Conducting Effective Meetings: MThis program will be concerned with small working meetings - with groups that have a job to do requiring the energy, commitment, and talents of those who participate.
• Front Page - IntroductionThis course provides competency in working with and enhancing web pages, creating hyperlinks, adding graphic features, creating tables and frames. Learn how to manage and publish webs and web pages.
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• Excel - Advanced - Level 3Provides competency in validating data, creating and modifying list ranges, sorting database and using database functions. Advanced Filter, Automatic Subtotal, PivotTables and Charts. Performing what-if analyses.
• Dynamite Sales Presentations - (This workshop will take you through the steps required to close the sale, including proposal-writing, handling objections, dealing with difficult buyers, selling value, building trust and relationships.
• Interpersonal Skills for Today'sThis workshop will help you to develop critical interpersonal skills that will pave the way to the achievement of personal, team and organizational objectives.
• Adobe - AcrobatThis course provides competency in creating PDF files, modifying files to include headers, footers, bookmarks and links. Perform searches and work with multiple PDF documents and reviewing documents.
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• Essential Training Skills - (PD)This workshop will equip managers, supervisors and new trainers with essential and practical training skills that will enable them to train with confidence and proficiency.
• Illustrator - BasicThis course introduces the participant to the illustrator environment providing competency in simple illustration, paths, colours, text, objects and layers and printing.
• Budget and Cost Planning - (PD)This workshop will it will familiarize you with the key concepts of finance and accounting, help you learn how to read financial statements, and help you prepare budgets with more confidence.
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• Building Relationships for SucceThis workshop focuses on selling using a strategic relationship-building approach.
• Word - Introduction - Level 1Provides competency in using toolbars, menus, creating and opening documents, moving through documents, closing documents, saving documents. Inserting date and time fields, using automatic text features; previewing and printing documents,
• Excel - IntroductionProviding the same concepts as delivered in level one, focusing on the new user with little to no experience with computers.
• Crystal Report - AdvancedThis course provides competency in creating running totals, adding sub reports, cross-tabs, creating charts, report speed, dictionaries and reporting Excel data.
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• Outlook - AdvancedProvides competency in configuring and customizing the Outlook interface, using the Journal, instant messaging, multiple e-mail accounts, communicating with newsgroups, creating forms, using the Business Contact Manager.
• Overcoming Objection: Nailing thThis workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale.
• Dreamweaver - AdvancedProvides competency in creating head content for a web page, introduces participants to style sheets. Work with forms, libraries, rollovers and behaviours. Work with layers and timelines and then test sites in target browsers.
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• Crystal Reports - IntroductionProvides competency in creating reports from a database. Create list report, displaying data , grouping report data, building formulas, formatting reports, enhancing reports, creating and modifying pie charts and distributing data.
• High Finance without the High: FThis workshop explores the basics of financial statements, incorporating examples from your organization.
• Access - Intermediate - Level 2Provides competency in creating and using forms and sub forms, using advanced form features, reports, advanced report features, using data access pages, managing databases, and importing and exporting data.
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• Building Better Teams - (PD)This workshop is a basic course for team leaders and members, designed to focus on the characteristics of an effective team player and the elements of an effective team.
• Stress Management - (PD)This workshop explores the causes of such stress, and suggests appropriate initiatives for the company and its employees to undertake. Learn about the harmful long-term effects of stress and will explore methods and strategies for managing
• Project 2003 - BasicThis course provides competency in working with tasks, scheduling tasks, managing resources, working with views and tables, filtering, grouping and sorting and finalizing the task plan.
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• PowerPoint - BasicThis course provides competency in creating and modifying presentations; using proofing tools; inserting and modifying objects, WordArt, clip art and organization charts; creating and inserting charts and tables; and inserting multimedia elements.
• ACT! - AdministrationThis course provides competency in installation and conversion of ACT! This program delivers concepts on database creation, defining field, design layouts, setting preferences, menu and toolbar customization, database maintenance and synchronization.
• Critical Elements of Customer SeThis workshop will provide tangible customer service skills to employees of all levels so that customers feel assured that they have chosen the right organization to give their business to.
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• Coming to Win Win Situations: NeThis workshop addresses the changing needs of the corporate world, focusing on mutually beneficial solutions.
• Dealing with Difficult People: AThis workshop encourages participants to stay focused on their service outcomes, rather then their feelings during a confrontation.
• Word - Intermediate - Level 2Provides competency in working with graphics; advanced formatting options; working with headers, footers and columns; using styles; creating and formatting tables; charts, diagrams and organization charts.
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• Excel - Intermediate - Level 2Provides competency in organizing, modifying, consolidating and protecting data from multiple worksheets, working with advanced functions, formatting and charts.
• Building Self-Esteem and AssertiToday you will discover some simple techniques that dramatically change how you feel about yourself. You will begin with increasing your self-awareness, then to recognize the importance of learning self-acceptance, and nurturing your sense of self.
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• Conducting Effective Meetings: MThis program will be concerned with small working meetings - with groups that have a job to do requiring the energy, commitment, and talents of those who participate.
• Access - Advanced - Level 3Provides competency in designing applications, advanced tools and controls, creating and using dialog boxes, using macros, controlling data entry, creating custom switchboards, and tailoring applications for multiple users.
• Excel - Advanced - Level 3Provides competency in validating data, creating and modifying list ranges, sorting database and using database functions. Advanced Filter, Automatic Subtotal, PivotTables and Charts. Performing what-if analyses.
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• Excel - FunctionsThis course looks at a variety of functions within Excel. Focus on the IF and Vlookup functions. Other functions covered are: text, statistical, mathematical, logical, financial and information.
• Prospecting Lead: The Key to SucAfter the workshop, you will know who to target and how to target them. Following up on leads, or networking. You will also build your personal prospecting plan to ensure your future by planting seeds daily.
• Macromedia - Flash MXThis course introduces how to get started using Flash MX, provides competency in creating shapes, working with colours, manipulating shapes and images, inserting text, using layers and an introduction to animation and templates.
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• PowerPoint - AdvancedProvides competency in formatting presentation text and design elements, using collaboration features, preparing and delivering presentations, applying transitions and animations, printing presentations, and using alternative delivery methods.
• The Time Keeper - (PD)This workshop is full of ideas for organizing your work area and your paperwork and working on the "right" things.
• Project 2003 - AdvancedThis course expands on the concepts taught in level 1 and introduces tracking, analyzing and adjusting the plan, formatting, reporting, multiple projects and communication.
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• Understanding and Managing Anger• Excel - Introduction• Coaching: A Leadership Skill - (
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• ACT! - Basic• Word - Advanced - Level 3• Developing High Performance Team
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• Analytical Thinking - (PD)• Telemarketing: Using A Telephone• Excel - Advanced - Level 3
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