September 2009
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• Analytical Thinking - (PD)This workshop addresses the needs of individuals who assess data to make sound recommendations.
• Excel - Intermediate - Level 2Provides competency in organizing, modifying, consolidating and protecting data from multiple worksheets, working with advanced functions, formatting and charts.
• Managing a Positive Work AtmosphThis workshop addresses the needs of individuals who investigate harassment complaints.
• Word - Introduction - Level 1Provides competency in using toolbars, menus, creating and opening documents, moving through documents, closing documents, saving documents. Inserting date and time fields, using automatic text features; previewing and printing documents,
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• Access - Introduction - Level 1Provides competency in database fundamentals, creating databases and tables, working with table data and structure, working with related tables, using select queries and advanced query features.
• Building Relationships for SucceThis workshop focuses on selling using a strategic relationship-building approach.
• Macromedia - Flash MXThis course introduces how to get started using Flash MX, provides competency in creating shapes, working with colours, manipulating shapes and images, inserting text, using layers and an introduction to animation and templates.
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• Crystal Reports - IntroductionProvides competency in creating reports from a database. Create list report, displaying data , grouping report data, building formulas, formatting reports, enhancing reports, creating and modifying pie charts and distributing data.
• Prospecting Lead: The Key to SucAfter the workshop, you will know who to target and how to target them. Following up on leads, or networking. You will also build your personal prospecting plan to ensure your future by planting seeds daily.
• Word - Introduction - Level 1Provides competency in using toolbars, menus, creating and opening documents, moving through documents, closing documents, saving documents. Inserting date and time fields, using automatic text features; previewing and printing documents,
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• Stress Management - (PD)This workshop explores the causes of such stress, and suggests appropriate initiatives for the company and its employees to undertake. Learn about the harmful long-term effects of stress and will explore methods and strategies for managing
• ACT! - BasicProvides competency in navigating in ACT! Work with contacts, companies and divisions, perform simple lookups and view contact lists. Understand how to use groups, scheduling, write letters and use email with ACT!. Internet integration and reports.
• Word - Introduction - Level 1Provides competency in using toolbars, menus, creating and opening documents, moving through documents, closing documents, saving documents. Inserting date and time fields, using automatic text features; previewing and printing documents,
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 Labour Day
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• Telemarketing: Using A TelephoneThis one-day workshop will help you hone your communication skills, your ability to persuade, and your ability to personalize each sales call to the person and to each situation.
• Outlook - BasicProvides competency in working with contacts, using e-mail, formatting and managing messages, creating and managing tasks, working with the Calendar, creating and managing notes, and finding and organizing Outlook information
• Visio - IntroductionThis course provides competency in how to create and format shapes, create flow charts, organizational charts and floor plans.
• Excel - IntroductionProviding the same concepts as delivered in level one, focusing on the new user with little to no experience with computers.
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• Marketing and Sales - (PD)This one-day workshop will show you how to get maximum exposure at minimum cost. Learn effective, low-cost, and non-cost strategies to improve sales, develop your company's image, and build your bottom line.
• PowerPoint - BasicThis course provides competency in creating and modifying presentations; using proofing tools; inserting and modifying objects, WordArt, clip art and organization charts; creating and inserting charts and tables; and inserting multimedia elements.
• Excel - Intermediate - Level 2Provides competency in organizing, modifying, consolidating and protecting data from multiple worksheets, working with advanced functions, formatting and charts.
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• Front Page - IntroductionThis course provides competency in working with and enhancing web pages, creating hyperlinks, adding graphic features, creating tables and frames. Learn how to manage and publish webs and web pages.
• The Time Keeper - (PD)This workshop is full of ideas for organizing your work area and your paperwork and working on the "right" things.
• Illustrator - BasicThis course introduces the participant to the illustrator environment providing competency in simple illustration, paths, colours, text, objects and layers and printing.
• Excel - Advanced - Level 3Provides competency in validating data, creating and modifying list ranges, sorting database and using database functions. Advanced Filter, Automatic Subtotal, PivotTables and Charts. Performing what-if analyses.
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• Critical Elements of Customer SeThis workshop will provide tangible customer service skills to employees of all levels so that customers feel assured that they have chosen the right organization to give their business to.
• Overcoming Objection: Nailing thThis workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale.
• Photoshop - IntroductionThis course provides direction on how to get started in the Photoshop environment. Providing competency in working with images, selections and manipulation of layers, creating images and modifying photographs.
• Coaching: A Leadership Skill - (This workshop addresses the needs of individuals who want to lead and inspire others in the corporate world.
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• Marketing and Sales - (PD)This one-day workshop will show you how to get maximum exposure at minimum cost. Learn effective, low-cost, and non-cost strategies to improve sales, develop your company's image, and build your bottom line.
• Coaching: A Leadership Skill - (This workshop addresses the needs of individuals who want to lead and inspire others in the corporate world.
• Excel - Advanced - Level 3Provides competency in validating data, creating and modifying list ranges, sorting database and using database functions. Advanced Filter, Automatic Subtotal, PivotTables and Charts. Performing what-if analyses.
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• PowerPoint - AdvancedProvides competency in formatting presentation text and design elements, using collaboration features, preparing and delivering presentations, applying transitions and animations, printing presentations, and using alternative delivery methods.
• Coming to Win Win Situations: NeThis workshop addresses the changing needs of the corporate world, focusing on mutually beneficial solutions.
• Illustrator - AdvancedExpanding on topic introduced in Illustrator basic participants learn about page layouts, layers, working with content, creation of books, PDF documents and XML importing and exporting . Advanced printing options are explored.
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• Selling Smarter - (PD)This one-day workshop will help you develop those skills, enabling you to sell smarter.
• Access - Intermediate - Level 2Provides competency in creating and using forms and sub forms, using advanced form features, reports, advanced report features, using data access pages, managing databases, and importing and exporting data.
• Publisher - IntroductionThis course provides competency in using the document wizards, adding and importing text and placing graphic objects. Create tables, work in columns, use drawing tools and designs, guides and rulers, page types and page formatting.
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• Word - Intermediate - Level 2Provides competency in working with graphics; advanced formatting options; working with headers, footers and columns; using styles; creating and formatting tables; charts, diagrams and organization charts.
• Conducting Effective Meetings: MThis program will be concerned with small working meetings - with groups that have a job to do requiring the energy, commitment, and talents of those who participate.
• Excel - IntroductionProviding the same concepts as delivered in level one, focusing on the new user with little to no experience with computers.
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• Understanding and Managing AngerThe co-worker who can effectively, yet tactfully, address the negative attitudes of his/her team mates, increases his/her team's chance of success as well as minimizes destructive conflicts.
• Outlook - AdvancedProvides competency in configuring and customizing the Outlook interface, using the Journal, instant messaging, multiple e-mail accounts, communicating with newsgroups, creating forms, using the Business Contact Manager.
• Excel - FunctionsThis course looks at a variety of functions within Excel. Focus on the IF and Vlookup functions. Other functions covered are: text, statistical, mathematical, logical, financial and information.
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• The Management Success Formula -This workshop will equip you with a comprehensive set of tools, techniques and information that will enable your success as a manager.
• Access - Advanced - Level 3Provides competency in designing applications, advanced tools and controls, creating and using dialog boxes, using macros, controlling data entry, creating custom switchboards, and tailoring applications for multiple users.
• Word - FormsThis course provides competency in creating forms; working with form fields; enhancing, protecting and testing forms; using the Mail Merge tool to create form letters, labels and envelopes; and using advanced collaboration features.
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• Illustrator - AdvancedExpanding on topic introduced in Illustrator basic participants learn about page layouts, layers, working with content, creation of books, PDF documents and XML importing and exporting . Advanced printing options are explored.
• Coming to Win Win Situations: NeThis workshop addresses the changing needs of the corporate world, focusing on mutually beneficial solutions.
• PowerPoint - AdvancedProvides competency in formatting presentation text and design elements, using collaboration features, preparing and delivering presentations, applying transitions and animations, printing presentations, and using alternative delivery methods.
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• Motivating A Team - (PD)This workshop addresses the needs of individuals who want to lead and inspire team members in the corporate world.
• Understanding Conflict and AdverThis workshop is designed to equip you with knowledge, strategies and tools for dealing with conflict and adversity among your staff, so that issues can be resolved quickly and employees can shift their focus back to their job responsibilities.
• Access - Introduction - Level 1Provides competency in database fundamentals, creating databases and tables, working with table data and structure, working with related tables, using select queries and advanced query features.
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• The Basic Goal: Goal SettingThis workshop is a comprehensive focus on clarity and direction.
• Excel - IntroductionProviding the same concepts as delivered in level one, focusing on the new user with little to no experience with computers.
• ACT! - AdvancedThis course provides competency is advanced lookups and queries, performing a mail merge, document and file management, mass email and outlook integration. Learn advanced activities and opportunity management.
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• Visio - AdvancedThis course provides competency in customizing , using drawing tools, custom shapes and advanced stencil techniques. Learn how to create templates, styles and layers and then share files with other programs.
• Word - Advanced - Level 3This course provides competency in using mail merge, working with forms, large documents, Marcos, menus and toolbars and sharing documents
• Resolving Conflict in the WorkplThis workshop focuses on values based conflicts in the workplace.
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• Word - CustomizationProvides competency in customizing the Word environment; using Excel worksheets and XML documents; navigating long documents; summarizing document content; using endnotes, footnotes, TOF, indexes and TOC ;and working with macros.
• BuildingTeams• PublisherL2• Access - Intermediate - Level 2Provides competency in creating and using forms and sub forms, using advanced form features, reports, advanced report features, using data access pages, managing databases, and importing and exporting data.
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• Motivating Your Workforce - (PD)'This workshop will help supervisors and managers create a more dynamic, loyal and energized workplace. Designed specifically to help managers and supervisors understand what employees want/need, and to give a starting point for creating champions.
• Publisher - AdvancedThis course provides competency in working with newsletters, designing websites, linking web pages, publishing websites, mail merge and importing from other applications.
• Writing Business Reports and ProThe workshop will help you to identify the range of this kind of writing, the forms it takes, and the persuasive techniques it requires.
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• Access - Introduction - Level 1• Understanding Conflict and Adver• Motivating A Team - (PD)
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• Access - Advanced - Level 3• Telemarketing: Using A Telephone• Adobe - Acrobat
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• Photoshop - Advanced• Excel - Intermediate - Level 2• High Finance without the High: F
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• Crystal Report - Advanced• Dealing with Difficult People: A• Excel - Advanced - Level 3
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