COURSE TITLE

Decisiveness with Distinction: Decision Making and Problem Solving

 

Return to Professional Skills Main Page

OVERVIEW

 

This workshop addresses the needs of individuals who need to formulate solid and confident decisions.

LEARNING OBJECTIVES

 

Participants who complete this workshop will:

 

·                     Determine own level of clarity.

·                     Understand the need for effective goal setting and achievement.

·                     Implement the principles necessary to make objective, team consensus decisions.

·                     Identify own position on personal integrity and fairness.

·                     Maintain personal power during bargaining.

·                     Improve listening skills to make informed decisions.  Identify techniques for problem solving and test their solution assumptions.

COURSE OUTLINE

 

 

1.       Introduction

·                     "The Search for Clarity."  A discussion focusing on choices and direction.

·                     Icebreaker:  "Random Roam"

 

2.       Techniques

·                     "Decision Making:  Goal Setting, Goal Getting."  Knowing what you want and defining how to get it.

·                     "S.M.A.R.T. Goals"

·                     Overcoming Obstacles:

·         "Problem Solving."  Expand Your Thinking, Gather Information, and Organize Your Thinking.

·         "First Things First".  An illustration to make it all "fit in".

 

3.       Principles         

·                     "Making Personal Decisions and Choices."  Knowing what your principles are"Making Decisions in a Team."  Influencing Win/Win outcomes and getting others to buy into your processes.

·                     "Getting and Keeping Control."  Maintain your Personal Power during deliberations, negotiations, and other "...ations".

·                     "The Problem with Problem Solving."  Difficulties you might run into.  Know your personal triggers.

·                     "Survey of Style."  Know your style and what gifts and strengths you bring to the team and what you demonstrate!

·                     "Pebbles."  Vertical versus Lateral Problem solving Scenario.

 

4.       Public Relations

·                     “Maintaining Your Composure and Respect when Your Decisions are Unpopular.”  A lecture focusing on the importance of personal integrity.

 

5.       Closure

·                     "Unstoppable Performance."  Looking ahead and keeping the pace everyday.

METHODOLOGY

 
  • Large group discussion and activities
  • Lecturettes
  • Individual work, reflection and exercises
  • Small group discussion, exercises and activities
  • Case studies / Critical incidents
  • Simulations / Role Plays / Practice

WHO SHOULD ATTEND

 
  • Team Leaders, Managers and Supervisors, Front-line decision-makers

PRE-REQUISITES

 
  • None

DURATION

 
  • 1 Day

CLASS SIZE

 
  • 6 – 20