COURSE TITLE

WORLDHOUSE DIVERSITY: UNDERSTANDING AND RESPECT IN THE DIVERSE WORKPLACE

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OVERVIEW

 

This workshop addresses the need to inspire managers and employees to value differences.  When discrimination decreases, productivity increases.

LEARNING OBJECTIVES

 

Participants who complete this workshop will:

 

·                     Respect individual differences and learn the importance of open communication.

·                     Deal with conflict and communicate effectively so others want to listen.

·                     Accept others and their opinions to combine their skills for the most effective work environment.

 

Customized topics can include:

 

·                     Organizations on the threshold of change.

·                     Race, ethnicity, language & religion.

·                     Gender and sexual orientation workplace issues.

·                     Age and physical ability workplace issues.

·                     Work teams collaborating on a daily basis.

·                     Task force or problem solving teams investigating specific issues. 

·                     Cross-functional teams using people of various levels and functions within an organization for a variety of purposes.

COURSE OUTLINE

 

 

1.       Introduction

·                     "Today, Tomorrow, Trends."  Motivation, Personal Leadership, and Interpersonal Communications.

·                     "How Open Are You to Widening Your Perspective?"  This exercise uses feedback and self-reflection techniques.

 

2.       Principles

·                     "Blended Organizations."  The meaning of diversity is identified and race, ethnicity, culture and character are defined.  The discussion will be refocused to character and abilities.

·                     "Understand the Role of Stereotyping in Discrimination."  Because this video shows real people expressing themselves honestly and passionately, it inspires the workshop participants to do the same.  Each participant will look at the differences in the organization, the challenges related to those differences, their own feelings and behaviours. 

·                     "The Group."  Participants explore the differences between individual and group identity.  Participants are asked how they can modify their behaviour to make a diverse workforce an asset.

 

3.       Conflict Resolution

·                     "Porter Model."  The fuel to diversity based conflicts and barriers to resolutions are explored.

·                     "Perceptions."  Making judgments when only selective data is employed.

·                     "But I said…"  Communicating your needs to diverse individuals and what to do when communication breaks down.

·                     "Managing for Inclusion." Managerial groups explore their own biases when hiring or forming a team.

 

 

4.       Interaction

·                     "Understanding Breeds Acceptance."  Participants explore the concept of empathy.  Recognizing and managing barriers to empathy enables us to be open to new concepts and different points of view. 

·                     "Getting to Know You."  Participants complete a beliefs and values checklist on themselves and their partner.  They discuss their perceptions.

·                     "Self-Management."  Participants identify their triggers and develop self-control by understanding behaviour patterns.  Interact with success by managing your mind, your words, and your unspoken language.

·                     "R.E.S.P.E.C.T."  A closer look at the importance of integrity and respect – giving and gaining.

·                     "Do Unto Others..."  Maintaining the self-esteem of others and influencing Win/Win outcomes.

·                     "Viva La Différence!” When you accept others and their opinions, you reduce stress and combine your skills with theirs for the most effective team environment and leadership.  

·                     "Have You Really Heard it All?"  Interpret and stay open to information.  Make better and more informed decisions by hearing what others say and don’t say. 

 

5.       Closure

·                     “The Whole is Greater than the Sum of its Parts.”  Building trust and creating mutual desire for success.

METHODOLOGY

 
  • Large group discussion and activities
  • Lecturettes
  • Individual work, reflection and exercises
  • Small group discussion, exercises and activities
  • Case studies / Critical incidents
  • Simulations / Role Plays / Practice

WHO SHOULD ATTEND

 
  • Front-line, Team Leaders, Managers and Supervisors

PRE-REQUISITES

 
  • None

DURATION

 
  • 1 Day

CLASS SIZE

 
  • 6 – 20