COURSE TITLE

PROBLEM SOLVING TOOLKIT: PROBLEM SOLVING AND DECISION MAKING

 

OVERVIEW

 

This workshop addresses the needs of individuals who seek solution-based alternatives. 

LEARNING OBJECTIVES

 

Participants who complete this workshop will:

 

·                     Determine own level of clarity.

·                     Implement the principles necessary to make objective decisions.

·                     Maintain personal power during bargaining.

·                     Improve listening skills to make informed decisions. 

·                     Test solution assumptions.

COURSE OUTLINE

 

 

1.       Assess and categorize problems.

2.       Explore key principles to problem solving.

3.       Establish personal power.

4.       Build toolkit of problem solving strategies.

METHODOLOGY

 
  • Large group discussion and activities
  • Lecturettes
  • Individual work, reflection and exercises
  • Small group discussion, exercises and activities
  • Case studies / Critical incidents
  • Simulations / Role Plays / Practice

WHO SHOULD ATTEND

 
  • Front-line, Team Leaders, Managers and Supervisors, Senior Managers

PRE-REQUISITES

 
  • None

DURATION

 
  • 1 Day

CLASS SIZE

 
  • 6 – 20